Review S1–S4 support response performance

SLA-002 · SLA & Support

Review S1–S4 support response performance

Verify critical/high/medium/low tickets received the applicable initial response and updates.

High

Due 16 Oct 2026, 12:00 AM

Contractual Requirement and Action Plan

Agreement / Client

BIZ-2026-00004
DSB law group

Clause / Schedule

Support Schedule

Owner

Yash Agarwal
finwellrowth@gmail.com
Finwell

Due Date

16 Oct 2026, 12:00 AM

Communication

Not Sent

Evidence

Not uploaded

Internal Action Points

Export ticket metrics; investigate breaches; document exclusions/corrections.

Evidence Required

Support SLA report.

Upload Compliance Evidence

Update Control Record

Why This Is a Risk

Due in 47 day(s)Risk classification considers contractual severity, current status and time remaining. Red items require immediate action and evidence-based closure.

Created

22 Aug 2026, 11:37 AM

Completed

—

Recurrence

Monthly

Cycle

2026-10-16

Complete Activity Trail

No activity recorded.

Contractual Obligation Control

High Risk · Due in 47 day(s)